Lesi Sivumelwano Sezinga Lesevisi ("i -SLA ") silawula i-CRM & Izinsizakalo ze-imeyili ezinikezwa yi -ELXAO SASU — izinhlelo zomjikelezo wokuphila, ukuzenzekela kokumaketha, i-imeyili yokuthengiselana, ukulethwa kanye nokuhlanzeka kwe-CRM — okuthengiwe noma njengengxenye yePhakheji Yokubhalisa. Kunezela i-MSA, i-DPA kanye ne-NDA.
Amapulatifomu amboziwe
I-HubSpot, i-Salesforce + i-Market Cloud / i-Pardot, i-Klaviyo, i-Customer.io, i-Mailchimp, i-Brevo, i-Iterable, i-Braze, i-ActiveCampaign, i-Postmark, i-SendGrid. Amanye amapulatifomu angangezwa ngesicelo sokushintsha.
Ububanzi bezinsizakalo
- Isu lomjikelezo wokuphila: uhambo oluholela kumakhasimende, ukuhlukaniswa, ukuthola amaphuzu, izigaba zomjikelezo wokuphila.
- Ukwakhiwa kwe-imeyili, ukwakheka kwe-HTML (okuyi-modular, okuvivinywe yimodi emnyama), izinguqulo zokukopisha kanye nezilimi ezimbili.
- Ukuhamba kokuzenzakalelayo: ukwamukelwa, ukungena, inqola/ukuphuma okulahliwe, ngemuva kokuthenga, ukubuyisa imali, ukukhushulwa.
- Ama-imeyili okuthengiselana nokusebenza: ukuqinisekiswa kwama-oda, ukusetha kabusha iphasiwedi, izaziso.
- Ukutholakala: I-SPF, i-DKIM, i-DMARC, i-BIMI, izinhlelo zokufudumeza, uhlu lwenhlanzeko, izikhalazo kanye nokuphathwa kokubuyela emuva.
- Ukuhlanzeka kwe-CRM: ukunikezelwa kwemali, ukwenziwa kube ngokwejwayelekile, ukucebisa, amarekhodi emvume ahambisana ne-GDPR.
Okungalethwa
Uhlelo lomjikelezo wokuphila, uhlelo lokuklama i-imeyili, amathempulethi nezingxenye ze-HTML, imininingwane yokugeleza okuzenzakalelayo kanye nokugeleza okubukhoma, imibuzo yokuhlukanisa, ukuhlolwa kokulethwa kanye nombiko wokusebenza wanyanga zonke.
Umthamo wokukhiqiza
Umjikelezo ozenzakalelayo (ngenyanga esebenzayo): ama-imeyili omkhankaso afinyelela kwamane (4), ukugeleza okusha okuzenzakalelayo okufika kwamabili (2) noma izibuyekezo ezinkulu zokugeleza, kanye nokugcinwa okuqhubekayo kokugeleza okukhona. Ngaphezu kwalokhu, umsebenzi ukhokhiswa ngesilinganiso esijwayelekile samahora.
Imvume yokuthumela i-imeyili kanye nokuthobela imithetho
Uyaqinisekisa ukuthi bonke abamukeli banikeze imvume evumelekile ehambisana nomthetho osebenzayo (i-GDPR, i-ePrivacy, i-CAN-SPAM, i-CASL) yezinhlobo zemiyalezo ethunyelwayo, nokuthi ugcina amarekhodi ahlolwe aleyo mvume. I-ELXAO yenqaba ukuthumela ohlwini oluthengiwe noma oluqoshwe phansi. Umlayezo ngamunye wokumaketha uhlanganisa ukuhoxiswa kokuchofoza kanye kanye nekheli leposi.
Ukulethwa
I-ELXAO ilungiselela ukuqinisekiswa (i-SPF, i-DKIM, i-DMARC, i-BIMI), iqapha idumela lomthumeli, isebenzisa uhlelo lokufudumeza uma kudingeka, futhi imisa noma yehlise ukuthumela uma kwenzeka kuba nezikhalazo ezingavamile noma amazinga okugxuma. I-ELXAO ayiqinisekisi noma yiliphi izinga elithile lokufakwa kwebhokisi lokungenayo, elincike kubahlinzeki bebhokisi leposi.
I-QA kanye nokuvunyelwa
Ukuthumela ngakunye kudinga imvume ebhaliwe evela kuMmeleli wakho Ogunyaziwe ekubukeni kokugcina (isihloko, umthumeli, ingxenye, okuqukethwe, izixhumanisi, amabhlogo ashukumisayo). I-ELXAO ayinasibopho ngamaphutha okuqukethwe avunywe yiKlayenti.
Idatha yomuntu siqu
Idatha yababhalisile kanye neyamakhasimende icutshungulwa ngokuhambisana ne-DPA. Izikhathi zokugcina zihlelwa ngokwenqubomgomo yakho ebhaliwe. Uhlu lokucindezela luyahlonishwa kuwo wonke amapulatifomu.
Imithwalo yemfanelo yamakhasimende
- Nikeza ukufinyelela komphathi ku-CRM, ESP, ipulatifomu ye-e-commerce kanye nanoma yimiphi imithombo yedatha yomkhiqizo edingekayo.
- Gcina inqubo yokuqoqa imvume esemthethweni futhi wazise i-ELXAO nganoma yiluphi ushintsho kunqubomgomo yobumfihlo.
- Qinisekisa i-send and flow logic ngaphakathi kokuguqulwa okuvunyelwene ngakho.
- Khokha imali yelayisensi yesikhulumi ngqo kubathengisi.
Akusekho sikhala
Ngaphandle kolwazi ngokuzenzakalelayo: I-SMS/WhatsApp esikalini (ethengwe ngokwehlukana), ukusetshenziswa kwepulatifomu yezaziso zokucindezela, ukumodela kwe-CDP ngokwezifiso, ukufuduka kwedatha enkulu, kanye nokuhumusha ngale kwezilimi ezishiwo ku-oda (bheka i-Localization SLA).
I-IP, ubumfihlo, umthetho olawulayo
Impahla yobuhlakani, ubumfihlo, ukuvikelwa kwedatha yomuntu siqu, umthwalo wemfanelo, i-force majeure, umthetho olawulayo kanye negunya kulawulwa yi-MSA, i-NDA kanye ne-DPA.