This agreement defines the delivery standard for ELXAO trade-event support, including pre-show planning, booth coordination, on-site execution and post-event follow-up.
Scope
- Event strategy, audience definition and KPI framing.
- Booth narrative, signage hierarchy and floor-team messaging.
- Vendor coordination, production timeline, freight and staffing.
- Lead capture, qualification and post-show handoff.
Service levels
- Initial scoping response: within 2 business days of receiving the brief.
- Draft operating plan: within 5 business days after scoping is approved.
- Pre-event coordination checkpoint: at least 1 week before travel or production lock.
- Post-event debrief: within 5 business days after the event closes.
Client responsibilities
- Provide event dates, venue rules, brand assets and decision-makers in time for planning.
- Approve designs, supplier choices and staffing decisions within agreed review windows.
- Supply product, pricing and offer details needed for event messaging.
Exclusions
Venue contracts, manufacturing, freight, customs, travel booking and third-party supplier terms are outside ELXAO control unless explicitly included in the statement of work.
Acceptance and change control
Scope changes are confirmed in writing. Material changes to event dates, venues, staffing or deliverables may trigger a revised timeline or commercial adjustment.