This Service Level Agreement (the “SLA”) governs Localization & Transcreation services provided by ELXAO SASU — translation, transcreation, cultural adaptation, hreflang and locale-specific UX — purchased à la carte or as part of a Subscription Package. It supplements the MSA, DPA and NDA.
Languages covered
Core pair: English ↔ French (EN-US, EN-GB, FR-FR, FR-CA, FR-BE). Extended languages on request through vetted native-speaker translators: Spanish, Italian, German, Portuguese (BR/PT), Dutch, Polish, Russian, Arabic, Chinese (Simplified/Traditional), Japanese, Korean.
Scope of services
- Translation: faithful linguistic rendering of source content.
- Transcreation: creative adaptation for marketing copy, taglines and headlines.
- Cultural review: tone, references, idioms, taboos, regulatory mentions.
- Locale UX: hreflang, currency, date and number formats, units, address fields, RTL where applicable.
- Terminology management: glossaries, translation memory (TM), style guides per locale.
- Multilingual SEO: per-locale keyword research and on-page localisation.
Deliverables
Style guide and glossary per locale, translation memory updates, translated and transcreated assets in agreed formats (XLIFF, JSON, MD, DOCX, HTML), hreflang and locale-config implementation specs, QA reports.
Quality methodology
All work is performed by professional native speakers of the target language with marketing-domain experience. Each project follows the TEP workflow (Translation, Editing, Proofreading) by a second linguist. For transcreation, two creative options are proposed for headlines and key claims.
AI assistance
ELXAO may use neural machine translation and large language models as productivity aids, always under human post-editing by a qualified linguist. Raw machine output is never delivered. If you prohibit AI assistance, please state this in writing at order; lead times and rates may be adjusted.
Throughput & rates
Standard throughput per linguist: ~2 500 words/day for translation, ~1 200 words/day for transcreation. Rates are stated per word for translation/editing and per hour for transcreation, in the order. Rush surcharges may apply for deliveries below standard lead times.
Acceptance & revisions
Each deliverable is submitted for written approval. Two (2) revision rounds per deliverable are included; additional rounds are billed at the standard hourly rate. Failing a written response within five (5) Working Days, the deliverable is deemed accepted.
Client responsibilities
- Provide source content in a final, editable format with context (screenshots, URLs, intent).
- Provide existing glossaries, translation memories and brand voice references when available.
- Designate a per-locale in-country reviewer where strict brand compliance is required.
Ownership of TM & glossaries
Translation memories and glossaries built from your content are your property and provided to you on termination in standard formats (TMX, TBX).
Out of scope
Out of scope by default: sworn/certified translation, simultaneous or consecutive interpretation, dubbing and voice-over recording (coordination possible, production billed by third parties), and engineering of complex CAT-tool integrations beyond initial setup.
IP, confidentiality, governing law
Intellectual property, confidentiality, personal-data protection, liability, force majeure, governing law and jurisdiction are governed by the MSA, the NDA and the DPA.