Lesi Sivumelwano Senkonzo Esikhulu ("i-MSA") singenwe phakathi kwe- ELXAO SASU , inkampani yesitoko esihlanganisiwe yaseFrance esilula enomnikazi wesabelo oyedwa, enendlunkulu yayo e-154 boulevard Malesherbes, 75017 Paris, France, ebhaliswe ne-Paris Trade and Companies Registry ngaphansi kwenombolo 102 508 496 RCS Paris (" ELXAO ", "thina", "thina"), kanye neklayenti elikhonjwe ku-oda (" Iklayenti ", "wena"). I-MSA, kanye nanoma yisiphi Isivumelwano Sezinga Lesevisi esisebenzayo, Isivumelwano Sokucubungula Idatha, Isivumelwano Sokungadalulwa kanye ne-oda ngokwalo, yakha isivumelwano sonke phakathi kwamaqembu (" Isivumelwano ").
Izincazelo
Izinsizakalo. Izinsizakalo zokumaketha zedijithali, zokudala, zobuchwepheshe, zokuphathwa kwamaphrojekthi kanye nemicimbi ezichazwe kuSivumelwano Sezinga Lenkonzo (i-SLA) kanye ne-oda elifanele.
Okungalethwa. Imiphumela ebonakalayo noma yedijithali ekhiqizwe yi-ELXAO ngaphansi kwe-SLA: amadokhumenti, imiklamo, ikhodi, imikhankaso, imibiko, okuqoshiwe, izinhlelo.
I-oda. Inqola ethunyelwe ngewebhusayithi ye-ELXAO (noma i-oda lokuthenga elibhaliwe) elichaza Amasevisi, izimali, imvamisa yokukhokha kanye nosuku lokuqala.
Ukuzibandakanya. Ubudlelwano obusebenzayo bezentengiselwano obumbozwe yi-oda elilodwa noma amaningana.
Ummeleli Ogunyaziwe. Umuntu wemvelo oqokwe yiqembu ngalinye ongavuma ububanzi, asayine okuzokwenziwa futhi amukele izicelo zoshintsho.
Izinto Zokusebenza Zamakhasimende. Konke okuqukethwe, idatha, izimpahla zomkhiqizo, ama-akhawunti, iziqinisekiso nolwazi olunikeza i-ELXAO.
Usuku Lokusebenza. Kusukela ngoMsombuluko kuya kuLwesihlanu, 09:00–18:00 CET/CEST, ngaphandle kwamaholide omphakathi aseFrance.
Ububanzi bezinsizakalo
I-ELXAO inikeza izinsizakalo zokusebenza kokumaketha kumamojula ayishumi nanye: Ulimi & I-AI, Imidiya Ekhokhelwayo, i-SEO & Usesho lwe-AI, Ukuhlaziya & I-CRO, Umkhiqizo & Ukudala, i-CRM & I-imeyili, Imidiya Yezokuxhumana, Ubunjiniyela Bewebhu, Imicimbi Yezohwebo & Imibukiso, Ukufinyelela Kwasendaweni & Ukuvuselelwa Kwensimu, kanye Nokuthola Imithombo & Ukusekelwa Kokuthengwa. Imojula ngayinye ilawulwa yi-SLA ezinikele. Izinsizakalo zingathengwa ku-la carte noma njengengxenye yephakheji yokubhalisa (Ukuqala noma Ukukhula) elawulwa yi-Subscription Packages SLA.
Ama-SLA asebenzayo kanye ne-oda kuchaza ukuthi yini ekhona. Noma yini engachazwanga ngokucacile ayisebenzi futhi ingangezwa ngesicelo sokushintsha (bheka “Ukuphathwa koshintsho”).
Ukuphathwa kwamaphrojekthi kanye nomsebenzi wemicimbi
Umphathi Wephrojekthi oqanjwe ngegama (PM) unikezwa yonke i-Engagement. I-PM yindawo yakho eyodwa yokusebenza oxhumana nayo futhi inesibopho sokuhlela, ukuxhumanisa abanikeli bangaphakathi nabangaphandle, ukuqhuba imihlangano yesimo, ukugcina i-backlog yokuzibandakanya, ukwandisa izingozi, kanye nokukhiqiza i-cadence yokubika okuvunyelwene ngayo.
Imisebenzi ye-PM ifaka phakathi umsebenzi owenziwa mathupha nowenziwa ngaphandle kwendawo: ukuya nokuqondisa imihlangano yangempela, ama-workshop kanye nokuvakasha kwamakhasimende; ukuhlela nokukhiqiza imicimbi yobungcweti (izingqungquthela, ukwethulwa, imibukiso yezohwebo, ama-webinar kanye nemibukiso yasemgwaqweni); ukumela iKlayenti kanye/noma i-ELXAO emicimbini yemboni; kanye nokuxhumanisa izinto zokuhamba, abahlinzeki bezindawo, ukuqopha, ukuthwebula izithombe kanye nokubika imicimbi. Umsebenzi ohlobene nemicimbi ubekwe ngaphakathi kwe-Subscription Packages SLA yababhalisile kanye nangaphakathi kwesitatimende somsebenzi esiqondene nemicimbi yokuzibandakanya kwe-à la carte.
Izindleko eziphuma ephaketheni ezihlobene ne-PM kanye nomsebenzi womcimbi (ukuhamba, indawo yokuhlala, indawo, ukudla, abahlinzeki bezinkampani zangaphandle) azifakiwe kumasevisi futhi zikhokhiswa ngezindleko lapho kwethulwa amarisidi, kuye ngemvume yakho ebhaliwe yangaphambilini yanoma yiziphi izindleko ezidlula ama-EUR angu-500.
Imali ekhokhwayo, ukukhokhisa kanye nezintela
- Amanani yilawo aboniswa ngesikhathi soku-oda, ngaphandle kwe-VAT, engezwa ngesilinganiso esifanele.
- Okubhaliselwe kukhokhiswa nyanga zonke kusenesikhathi ngendlela yokukhokha efayilini. Inkokhelo yokuqala kufanele ikhokhwe ngosuku lwe-oda futhi ivuselelwa ngosuku olufanayo lwenyanga ngayinye elandelayo.
- Izivumelwano ze-À la carte zikhokhiswa u-50% nge-oda, u-50% ekulethweni, ngaphandle uma kushiwo ngenye indlela ku-oda.
- Izindleko (i-PM/umcimbi, izinsizakalo zomuntu wesithathu, izabelomali zemidiya ezikhokhelwayo) zikhokhiswa ngokwehlukana ngezindleko.
- Ukukhokha sekwephuzile kubangela inzalo ephindwe kathathu kunesilinganiso esisemthethweni saseFrance kanye nesinxephezelo esinqunyiwe esingu-40 EUR nge-invoyisi ngayinye (Isigaba L.441-10 seKhodi Yezentengiselwano yaseFrance).
Isikhathi, ukuvuselelwa kanye nokuphela
Ukubhalisa kunesikhathi sokuqala sezinyanga eziyishumi nambili (12) futhi kuvuselelwa ngokuzenzakalelayo ngezikhathi ezilandelanayo zezinyanga eziyishumi nambili (12) ngaphandle kokuthi kukhanselwe okungenani izinsuku ezingamashumi amathathu (30) ngaphambi kokuphela kwesikhathi samanje sonyaka nge-akhawunti yakho noma ngesaziso esibhaliwe [email protected] . Ukubhalisa À la carte kuqeda lapho kulethwa futhi kwamukelwa Okulethwayo okuvunyelwene ngakho.
Noma yiliphi iqembu lingaqeda iSivumelwano ngenxa yokwephulwa okukhulu okungazange kulungiswe zingakapheli izinsuku ezingamashumi amathathu (30) zesaziso esibhaliwe. I-ELXAO ingamisa izinsizakalo ngokushesha uma wehluleka ukukhokha noma iyiphi i-invoyisi ngesikhathi esifanele noma uma ubuhlobo bubeka engcupheni yokulawula, ukuphepha noma idumela.
Ukuphathwa koshintsho
Noma yikuphi ukuguqulwa kobubanzi, okuzolethwa, isikhathi noma izimali kumele kucelwe ngokubhala (i-imeyili yanele) futhi kuqinisekiswe uMmeleli Ogunyaziwe wazo zombili izinhlangothi. Izicelo zoshintsho ezivunyiwe zifakwa ku-oda futhi zishintsha imigomo engqubuzanayo yangaphambilini.
Imithwalo yemfanelo yamakhasimende
- Nikeza Izinto Eziphelele, Ezinembile Nezisemthethweni Zamakhasimende bese uphendula izicelo ze-ELXAO zingakapheli Izinsuku Ezinhlanu (5) Zokusebenza ngaphandle kokuthi kuchazwe ngenye indlela.
- Khetha uMmeleli Ogunyaziwe onegunya lokwenza izinqumo ezibopha iKlayenti.
- Nikeza i-ELXAO ukufinyelela ngesikhathi ezinhlelweni, kuma-akhawunti, kuma-analytics kanye nasezinkundleni zezikhangiso ezidingekayo ukuze kwenziwe izinsizakalo.
- Qinisekisa ukuthi ungumnikazi noma unawo wonke amalungelo adingekayo ku-Client Materials nokuthi awaphuli noma yiliphi ilungelo lomuntu wesithathu.
- Khokha ama-invoyisi ngesikhathi.
Okwenziwe ngenqondo
Kuye ngokukhokha okugcwele, i-ELXAO ikunikeza wonke amalungelo ezomnotho ku-Deliverables ezenziwe ngokwezifiso ezenzelwe wena ngqo ngaphansi kweSivumelwano, isikhathi sokuvikelwa ngokomthetho kanye nokusetshenziswa emhlabeni wonke, kunoma iyiphi imidiya. I-ELXAO igcina ubunikazi bamathuluzi ayo akhona, izindlela, izinhlaka, amathempulethi, imitapo yolwazi kanye nolwazi olukhona futhi ikunikeza ilayisensi engeyona ekhethekile, engenamali yokukhokha, ehlala njalo yokuzisebenzisa njengoba zihlanganiswe ku-Deliverables.
Izimpahla zenkampani yangaphandle (izithombe zesitoko, amafonti, ama-plugin, okubhaliselwe kwe-SaaS) zihlala zingaphansi kwamalayisense azo, owamukelayo lapho uwasebenzisa.
Ubumfihlo kanye nokuvikelwa kwedatha
Iqembu ngalinye lizibophezela ukugcina ulwazi olungeyona eyomphakathi luyimfihlo olutholwe kwelinye iqembu ngaphansi kweSivumelwano Sokungadaluli (NDA) esenziwa ngesikhathi sokukhokha. Ukucutshungulwa kwedatha yomuntu siqu kulawulwa yiSivumelwano Sokucubungula Idatha (DPA) kanye neNqubomgomo Yobumfihlo ye-ELXAO.
Iziqinisekiso kanye nesitatimende sokuzihlangula
I-ELXAO yenza izinsizakalo ngekhono nokucophelela okulindelekile kochwepheshe embonini yemisebenzi yokumaketha ( isibopho se-moyens ). I-ELXAO ayiqinisekisi noma yimiphi imiphumela ethile yezentengiselwano (ukuthengisa, ithrafikhi, izinga, ukuguqulwa noma ukuba khona), okuncike ezintweni ezingaphandle kokulawula kwayo. Izibopho ezithile zezinga lenkonzo zibekwe ku-SLA ngayinye.
Isibopho
Ngezinga eliphezulu elivunyelwe ngumthetho waseFrance, isibopho se-ELXAO esiphelele esivela noma esihlobene neSivumelwano, kungakhathaliseki ukuthi sisemthethweni, silinganiselwe emalini ekhokhwa nguwe ku-ELXAO ngezinsizakalo ezibangela isimangalo ezinyangeni eziyishumi nambili (12) ezandulela lesi sigameko. I-ELXAO ayinasibopho ngomonakalo ongaqondile noma olandelanayo, ukulahlekelwa yimali engenayo, ukulahlekelwa kwedatha, ukulahlekelwa yintando enhle noma izimangalo zomuntu wesithathu. Akukho lutho kuSivumelwano olukhawulela isibopho sokukhwabanisa, ukunganaki okukhulu, ukuziphatha okubi ngamabomu, ukulimala komzimba noma noma yisiphi isibopho esingenakushiywa ngaphandle komthetho osebenzayo.
I-force majeure
Akekho umuntu onesibopho sokwehluleka ukwenza okubangelwa yisenzakalo esingaphezu kwamandla aso (i-Article 1218 ye-French Civil Code), okuhlanganisa izinhlekelele zemvelo, impi, ubuphekula, iziyaluyalu zomphakathi, ubhubhane, izinqumo zeziphathimandla zomphakathi, ukuvalwa kwe-inthanethi noma kwesikhulumi seqembu lesithathu, noma iziteleka ezithinta umhlinzeki obalulekile. Iqembu elithintekayo kufanele lazise elinye ngokushesha futhi liqhubeke nokusebenza ngokushesha okukhulu.
Ukunikeza izinkontileka ezingaphansi kanye nokwabela
I-ELXAO ingasebenzisa osonkontileka abangaphansi abagunyaziwe kanye nabasebenzi abazimele ukuze benze izingxenye zezinsizakalo futhi ihlala inesibopho ngokugcwele ngokusebenza kwabo. Awuvunyelwe ukunikeza iSivumelwano ngaphandle kwemvume ebhaliwe ye-ELXAO yangaphambilini, okungeke kugodlwe ngokungenangqondo.
Izaziso
Izaziso zokusebenza zingathunyelwa nge-imeyili emakhelini akwifayela. Izaziso zomthetho kumele zithunyelwe [email protected] kanye nesiqinisekiso sokulethwa, noma ngeposi elibhalisiwe elinobufakazi bokuthi liyitholile ku-ELXAO SASU, 154 boulevard Malesherbes, 75017 Paris, France.
Umthetho olawulayo kanye negunya
Isivumelwano silawulwa ngumthetho waseFrance. Noma iyiphi ingxabano engenakuxazululwa ngokuthula zingakapheli izinsuku ezingamashumi amathathu (30) zesaziso esibhaliwe kufanele ithunyelwe endaweni ekhethekile yezinkantolo ezifanele zaseParis, eFrance, naphezu kweningi labamangalelwa noma izimangalo ezivela eceleni.